Overview
If you are not seeing replies in your SalesBlink Inbox, check the requirements below.
Requirements for Replies to Appear
1. Inbox Must Be Enabled for the Email Sender
Replies will only be collected for email senders that have Inbox enabled.
- Go to Outreach → Email Senders
- Click the Edit icon next to your sender
- Ensure the Unified Inbox option is turned on
2. Replies Only for Emails Sent from SalesBlink
Replies will be tracked and show up in SalesBlink only if the lead is replying to an email sent from SalesBlink (a sequence email).
- Replies to emails sent outside of SalesBlink are not tracked as campaign replies, even if the sender is connected with IMAP.
- The lead must reply to the thread of an email originally sent from SalesBlink.
3. Reply Detection Takes Time
Reply detection depends on IMAP sync, which runs periodically. In most cases replies appear within a few minutes, but it can take up to 1 hour in some situations.
To check for new replies instantly:
- Click the Refresh icon in the top-right corner of the Inbox page
Common Issues
"I CC'd my Gmail but don't see replies"
- CC is not the same as reply detection. Replies must be sent back to the original sender address.
- Make sure the prospect is replying to the email address connected in SalesBlink, not a CC address.
"Replies are reaching the lead but not showing in SalesBlink"
- Verify IMAP is properly configured for your sender
- Check that the sender is not disconnected or showing errors
- Ensure the sender has Unified Inbox enabled
"I replied from Gmail directly — will SalesBlink detect it?"
- Yes. If IMAP is connected and Unified Inbox is enabled, SalesBlink will sync replies regardless of where you send them from.