Skip to main content

Inbox

View, reply to, and organize all lead conversations in one unified inbox, with filters, bulk actions, archiving, CSV export and keyboard shortcuts.

P Priya Singh · Last updated

Overview

View, reply to, and organize all lead conversations in one place.

Access Your Inbox

  1. Click Inbox in the main navigation.

Main navigation bar with the Inbox menu item highlighted

Navigate Conversations

Conversation List (Left Panel)

View all conversations with:

  • Lead name and email
  • Last interaction date
  • An outcome badge (for example, Not Interested) when an outcome is set
  • A sequence badge showing the sequence the conversation belongs to

Inbox showing the search box, filters, tabs, and a conversation list with outcome and sequence badges

Hover over a row to see quick actions:

Action Where it appears
Mark as unread Rows you have already read
Select outcome Inbox, Sent and Archived tabs
Archive Inbox and Sent tabs. You can restore it from the Archived tab.
Restore to inbox Archived tab

Inbox conversation row on hover showing the mark as unread, select outcome and archive icons

Tabs

The tabs sit in a row above the conversation list and preview panel. Switch between views:

Tab Content
Inbox Active conversations with replies. Shows your unread count.
Scheduled Emails queued to send later
Sent Already sent emails
Draft Unfinished or unsaved emails
Archived Conversations you archived

The time your inboxes were last checked and a recheck icon sit at the right of the tab row. Hover over the icon to see Recheck All Inboxes, then click it to check all inboxes for new replies. While a recheck is running, the tooltip reads "Rechecking all inboxes for replies can take 5-10mins."

Note: Archived conversations are permanently deleted after 90 days.

Inbox tabs row showing Inbox with its unread count, Scheduled, Sent, Draft and Archived tabs with the recheck icon

Search Conversations box above the Inbox, Scheduled, Sent and Draft tabs

Search and Filter

Find specific emails using:

  • Search Conversations: Matches the lead's email address, the email subject and the message body
  • Filters:
    • All Outcomes: Interested, Not Interested, Automatic Response, Meeting Request, Out of Office, Do not contact, Wrong Person, Closed
    • All Sequences
    • All Email Senders
    • Date Range
    • Unread: Toggle to show only unread conversations

Filter dropdowns for All Outcomes, All Sequences, All Email Senders and Date Range

Inbox filter bar with the Unread toggle switched on

View and Manage Emails

  1. Click any Email in the list to open it.

Open conversation showing the email thread with the sequence badge, Select Outcome, Archive, Reply and Forward buttons

  1. Review email details:
  • From/To addresses
  • CC/BCC fields
  • Full email content

Available Actions

Action How to Use
Outcomes Mark result: Interested, Not Interested, etc.
Archive Move the conversation to the Archived tab. Archived conversations are permanently deleted after 90 days.
Reply Respond without leaving SalesBlink
Forward Send to another recipient
Compose Write new email to any lead

Conversation toolbar with the sequence badge, Select Outcome dropdown, Archive, Reply and Forward buttons

Bulk actions

Act on many conversations at once.

  1. Tick the checkbox on each row you want. Hold Shift and click to select a range of rows. The header checkbox selects all loaded rows.
  2. To select more than the loaded rows, click Select all N conversations matching these filters →. This uses all your active filters, including Unread. Click Clear selection to undo it.
  3. Choose an action from the bulk bar. While rows are selected, the bulk bar replaces the filter bar. On small screens, the actions are in the … menu.

Inbox bulk bar with selected conversations and the select all matching filters banner

The actions available depend on the tab:

Action Tabs
Mark as read / Mark as unread Inbox
Set outcome Inbox, Sent, Archived
Archive Inbox, Sent
Restore from archive Archived
Cancel scheduled send Scheduled
Delete draft Draft
Export to CSV All tabs
  • Confirmations: Deleting drafts asks "Delete N draft(s) permanently?". Click Delete permanently to continue. When you use select-all on more than 100 conversations, SalesBlink asks you to confirm (for example, "Archive for N conversations?"). Click Apply action to continue.
  • Undo: After marking as read or unread, setting an outcome, archiving or restoring, an UNDO button appears for 10 seconds.
  • Progress: Actions on more than 500 conversations show a progress strip, for example "Archiving conversations: 120 of 900… 13%".

Inbox progress strip showing a bulk archive in progress

  • CSV export: Downloads a file named after the tab (for example, inbox-conversations.csv) with up to 5,000 rows. Columns: Email, Name, Sequence, Outcome, Date and Snippet (the first 120 characters of the message as plain text).

Keyboard shortcuts

Key Action
x Toggle selection on the focused row
↑ / ↓ Move row focus
Shift + ↑/↓ Extend selection
e Archive (restores on the Archived tab)
u Mark unread (Inbox tab)
Shift + U Mark read (Inbox tab)
Esc Clear selection
? Open the shortcut cheat sheet

Inbox keyboard shortcuts cheat sheet

Note: Shortcuts work when the list is focused and no editor or input is active.

Compose and Send Emails

  1. Click Compose or Reply.
  2. Write your message.
  3. Attach up to 3 files (optional).
  4. Choose send option:
Option Result
Send Now Immediate delivery
Schedule Send at selected date/time
Discard Delete draft

Reply editor with formatting toolbar, attachment icon, and Discard and Send buttons

You can also learn about Outbox.

If replies are not showing, see Replies Not Showing in Inbox.

Was this article helpful?